Booking and Cancellation Policy

Last updated: 18 October 2026

Our classes have limited spaces, so this policy keeps things fair for everyone. It applies to all group classes, Youth Club classes and personal training booked with BoxcleverLDN.

Booking

  • Book classes and personal training online through Mindbody or our app. You need a valid class pass, membership or single-class purchase to book.

  • Bookings are personal to you and can't be transferred to someone else.

  • If a class is full, you can join the waitlist in the app. If a space opens up, we'll add you automatically and let you know.

Cancelling a class

  • You can cancel a class booking free of charge up to 12 hours before it starts. Your class credit goes back into your account.

  • If you cancel less than 12 hours before the class, or don't turn up, you lose that class credit.

  • Unlimited members don't lose a credit, but repeated late cancellations or no-shows may mean we temporarily limit advance bookings.

Arriving late

Please arrive a few minutes early. You can join a class up to 10 minutes after it starts. After that, for your safety, you won't be able to join, because you'll have missed the warm-up. This counts as a no-show.

Personal training

You can cancel or move a personal training session free of charge up to 12 hours before it starts. If you cancel less than 12 hours before, or don’t turn up, the session counts as used.

If we cancel

Occasionally we may need to cancel or change a class, for example if a coach is ill. If we cancel, your credit goes back into your account and we'll let you know as soon as we can by email or app notification.

Expiry and refunds

Class passes and packages expire as set out in our Terms and Conditions, which also cover membership cancellations, suspensions and refunds.

Questions

Email hi@boxcleverldn.com or call 020 4618 1120.